FAQ

Find the answers you need to our most commonly asked questions. This section will provide a quick and easy way to find the information you need when purchasing from Vibes Online.

  • Navigate to the top of the website and click on the search button.
  • You can search by type of product i.e. vibrator, brand name ie. Satisfyer, colour ie. purple or size i.e. large.
  • Enter your search term, click the search icon and all matching products will be displayed.

Shipping is free for orders over $99. Shipping for all other orders is $10 for standard post and $13 for express post.

Orders are processed within 2 business days and sent by Australia Post. Please allow 2-5 business days standard post and 1-3 business days for express post.

Australia Post is still delivering but COVID-19 disruptions may cause delays. For the latest updates please visit Australia Post.

When your order is shipped, you will receive an email that has a link to track your order with Australia Post. For all delivery enquiries, please contact Australia Post.

Yes. Your order will be shipped discreetly in plain packaging with a discreet return address.

Vibes Online accepts Visa, Mastercard, American Express, PayPal and AfterPay. All payments are processed securely. Your bank statement will discreetly refer to V Online for your purchase.

If a product is faulty, the wrong size or not fit for purpose, under Australian Consumer Law Vibes Online will help resolve the problem. To organise a return of a product please contact us.

All products include a 1 year warranty against faults only and not for the misuse of a product.